We hope you love your purchase. If it’s not exactly what you were looking for or if you have questions, please reach out to our customer service team.
We would be happy to help: email@example.com or text us 1-847-220-6265.
By Placing an Order at wicked-good.co, you agree to the terms of our Return Policy.
Unlike most fragrance companies we are proud to offer a Happiness Guarantee and will accept all returns for store credit and/or exchange on orders placed in the continental United States.
We are unable to offer returns / exchanges on orders placed outside of the United States at this time due to international shipping regulations.
IMPORTANT: All returns are refunded via store credit in the form of a Wicked Good Gift Card. Please note, we do not issue store credit for the original shipping charges.
- Samples may not be returned.
- Sale items (items purchased using a promotion or discount code) are final sale.
- Custom, special order or private label orders are all final sale.
- No exceptions.
- The cost of the original shipping and payment processing fees for your order(s)/package(s) will be deducted from your refund.
- Items must be sent back within 14 days of delivery date stated by your tracking number.
The buyer is responsible for all shipping costs to return your item(s).
Fragrances must contain at least 95% or more of original liquid and be in original packaging.
Wicked Good is not liable for any return packages that may become lost, damaged or stolen in transit. Please keep proof of postage and/or return tracking number when shipping back your return.
- Return to:
4345 Di Paolo Center, Glenview, IL 60025
Please include your full name, email and order number or original receipt.
Please allow up to 10 business days to process your return. We will email a Wicked Good gift card once your return is processed.
All returned orders will be sent directly to the following charity: Give Back Box.
Rather than discard barely used perfumes, we donate our returned perfumes to Give Back Box. This non-profit organization collects items like our perfumes, as well as other discarded items from retailers and unwanted household goods from consumers.
Together, these donations create an inventory of helpful items that various charities can benefit from to help carry out their mission (i.e. clothing for homeless shelters, uplifting perfumes for women’s shelters, household goods for families in need, etc.)
Give Back Box has collaborated with more than 60 charities in the USA, Canada, and the UK. We are proud to be one of their donors.