We hope you love your purchase. If it’s not exactly what you were looking for; or if you have questions, please reach out to our customer service team. We're happy to help.
Unlike most fragrance companies: every item we sell is handcrafted and made to order. We want you to be happy with your purchase, so we are proud to accept a return for store credit and/or exchange on orders placed in the continental United States.
At this time, we are unable to offer returns on orders placed outside of the United States at this time due to international shipping regulations.
IMPORTANT: All returns are refunded via store credit in the form of a Wicked Good Gift Card; and we do not issue credit for the original shipping charges.
- Samples may not be returned.
- Sale items (items purchased using a promotion or discount code) are final sale.
- Custom, special order or private label orders are all final sale.
- No exceptions.
TO START RETURN
- The cost of the original shipping and payment processing fees for your order(s)/package(s) will be deducted from your refund.
- Items must be sent back within 14 days of delivery date stated by your tracking number.
The buyer is responsible for all shipping costs to return your item(s)
Fragrances must contain at least 95% or more of original liquid and be in original packaging.
Wicked Good is not liable for any return packages that may become lost, damaged or stolen in transit. Please keep proof of postage & return tracking number when shipping back your return.
WHAT DO WE DO WITH RETURNS?All returned orders will be sent directly to the following charity: Give Back Box.
Rather than discard barely used perfumes, we donate our returned perfumes to Give Back Box. This non-profit organization collects items like our perfumes, as well as other discarded items from retailers and unwanted household goods from consumers.
Together, these donations create an inventory of helpful items that various charities can benefit from to help carry out their mission (i.e. clothing for homeless shelters, uplifting perfumes for women’s shelters, household goods for families in need, etc.)
Give Back Box has collaborated with more than 60 charities in the USA, Canada, and the UK. We are proud to be one of their donors.