Why We Offer Shipping Protection

Because lost packages shouldn’t steal your sparkle

Ever waited days (okay, maybe stalked your tracking page hourly) for a package… only to see “Delivered” and—nothing? Vanished into the shipping void. We’ve been there, and it’s the worst.

That’s exactly why we offer Shipping Protection at checkout. For a small fee: typically just $1–$2 per order, you’re covered if your package is lost, damaged, or stolen in transit.

What Shipping Protection Covers

If something happens to your order after it leaves our hands, we’ve got you covered.
With Shipping Protection turned on, we’ll:

1. Replace your order if it’s lost, damaged, or stolen
2. Fast-track your claim: no waiting weeks for carrier investigations
3. Handle the hassle directly with the carrier so you don’t have to

What Happens If You Deselect It

We totally get it: everyone’s watching their budget. But here’s the deal:

By deselecting Shipping Protection, Wicked Good is not liable for any lost, damaged, or stolen packages once they’re in the carrier’s possession.

That means if USPS, UPS, or FedEx misplaces your order, you’ll need to file a claim directly with them. (We’ll still point you to the right link, but we won’t be able to replace the order.)

Why It’s Worth It

Shipping Protection is your peace of mind for less than the price of a latte.
It helps us move quickly if something goes wrong—and ensures your order arrives safe and sound (or is replaced fast if it doesn’t).

How to Add It

You’ll see the Shipping Protection toggle automatically added at checkout.
Just leave it switched on to stay protected.

If you turn it off, you’re acknowledging that Wicked Good isn’t responsible for any loss or damage during transit.

In Short

💌 Protected = We replace it.
📦 Unprotected = You file a USPS claim.

File A Missing Mail or Lost Package Claim

For USPS, you can file a missing mail or lost package claim directly through their website. Here’s how:

If the package shows as Delivered but wasn’t received:

1. Go to Missing Mail Search.

2. Scroll down to “Start Your Missing Mail Search” and sign in or create a USPS account.

3. Enter your tracking number, mailing address, and package details (date sent, description, value).

4. USPS will send updates via email once the case is opened.

If the package was damaged, lost, or insured:

1. Visit File a Claim.

2. You’ll need:

   • The tracking number

   • Proof of value (like an invoice or receipt)

3. USPS typically reviews and responds within 5–10 business days.